Industry Applications

Featured White Paper

The CCM Connection

Learn how to create, develop, manage and maintain more effective customer communications through the power of CCM.

Featured Case Study

San Francisco Public Utilities Commission Delivers Easier-To-Read Bills, Enhanced Customer Service

Faced with a growing number of billing-related customer calls, San Francisco Public Utilities Commission (SFPUC) redesigns its bills and improves customer service with Group 1’s DOC1 and e2 solutions.

Featured Demo

CCM Business Editions Overview

Learn how to accelerate intelligent communications across your enterprise with Group 1’s Customer Communication Management (CCM) Business Editions.

Our Electronic Document Management solutions help you respond to customers with greater speed and greater accuracy — saving you time and money. While many of the benefits apply across all industries, Pitney Bowes Group 1 Software also makes it possible for you to address the pressing issues that are unique to your industry. For example:

Property & Casualty Insurance

Provide agents with tools to book business online via web-based applications
Give agents and policyholders the ability to download and print customer documents
Resolve claims disputes with confidence by verifying mail delivery

Life & Health Insurance

Equip providers with the tools to view EOBs and statements 24/7
Track the production of every single page to ensure HIPAA-compliant distribution

State & Local Government

Provide staff and constituents electronic access to citizen communications
Streamline disbursement and collection of fees by verifying mail delivery

Federal Government

Provide agencies and constituents electronic access to citizen communications
Streamline disbursement and collection of fees by verifying mail delivery

Financial Services

Equip your agents and brokers with the tools to view customer documents 24/7
Enhance investor services with secure, online proxy voting
Reduce fee waivers and streamline collections by verifying mail delivery
Satisfy your most valued accounts by presenting customized, high-value reports

Retail Banking

Enhance customer service and first-call resolution with in-branch statement printing
Build profitable online relationships via personalized, online statements
Reduce fee waivers and streamline collections by verifying mail delivery

Telecommunications

Build profitable online relationships through electronic bill presentment
Reduce fee waivers and streamline collections activity by verifying mail delivery

Utilities

Add customer-centric capabilities such as electronic billing to your CIS systems
Boost satisfaction by increasing first-call resolution and overall customer care
Reduce fee waivers and streamline collections activity by verifying mail delivery

Recent Case Studies

California Air Resources Board Implements OpenEDMS® to Streamline Certification Process: OpenEDMS, Group 1's web-based document management solution, boosts the efficiency of CARB’s emission certification program.
CCM Solution Provides Key Technology for Grameenphone's Flexible Invoice Generation System: Grameenphone implements a comprehensive CCM solution, enabling more efficient operations, greater customer convenience, and ultimately, enhanced user satisfaction.
Charlotte County Utilities Passes the Savings to Customers: Charlotte County Utilities implements document vault and EBPP solutions and passes the savings to customers.
Dutch Bank Staalbankiers Gains Significant Return on Investment Using DOC1: Dutch bank Staalbankiers creates account statements and other customer correspondence using DOC1 and presents these documents on its web site for customer self care.
Endsleigh Insurance Enhances Organizational Efficiency with DOC1: Endsleigh Insurance provides its customers with highly personalized documents and improved customer service after implementing DOC1.
London Life Insurance Provides Financial Statements over the Web: Read how London Life Insurance utilized our document management technology to offer real-time financial statements to customers over the Web.
Pitney Bowes Redesigns Its Invoices and Implements Enhanced Web Presentment and Payment: Pitney Bowes leverages their statement technology to cut expenses, increase satisfaction and offer new online services.
San Francisco Public Utilities Commission Delivers Easier-To-Read Bills, Enhanced Customer Service: Faced with a growing number of billing-related customer calls, San Francisco Public Utilities Commission (SFPUC) redesigns its bills and improves customer service with Group 1’s DOC1 and e2 solutions.
Shenzhen Telecom Improves Customer Service through Better Bills: Shenzhen Telecom uses CCM solution to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction.
Telecommunications Provider COMCEL Improves Customer Service Using DOC1: COMCEL implements DOC1 Archive in less than a week to provide web access to customers, account managers and customer service agents.
Telefonica Brazil Improves Communication with Clients: Telefonica transforms invoices into electronic documents to improve communication with clients.
Utility Introduces Electronic Bill Payment and Presentment: A North-American utility reduces costs and increases customer satisfaction by offering electronic bill presentment and payment.

Recent White Papers

The Call for More Progressive Self-Service: Five cost-efficient, adaptable and flexible best practices that make a difference in today’s global communications industry. Learn how communication companies meet and exceed customer expectations and deliver the critical online billing experience.
The CCM Connection: Learn how to create, develop, manage and maintain more effective customer communications through the power of CCM.
The Electronic Vault Advantage: This paper examines common approaches for document storage and highlights the six key advantages inherent to high-speed electronic vaults.

Recent Demos

CCM Business Editions Overview: Learn how to accelerate intelligent communications across your enterprise with Group 1’s Customer Communication Management (CCM) Business Editions.